Dr. Norton and Bruce discuss an important concept about finding and keeping your center. Dr. Norton has been traveling these past few weeks, and he feels that he’s lost a little bit of clarity from his journey. What are some of the signs and symptoms that show you’re no longer at your center? How can you fix it? Why should you fix it? Bruce and Dr. Norton answer these very questions on this week’s episode.
Key Takeaways:
[2:30] Through Dr. Norton’s travels the last few weeks, and being out of his usual routine, Dr. Norton feels like he has lost clarity.
[3:45] Bruce explains what ‘being center’ looks like to him.
[5:00] You know when you’re at your center because the center is calm, focused, and confident. You are at your happiest when you’re center.
[8:45] If we could bottle up our feelings of center, then we’d be wealthy. However, it’s difficult to retain those feelings through a long and busy day, but it is possible with a bit of practice.
[9:00] What does Dr. Norton feel when he is at his center?
[10:35] What pulls Bruce off center?
[12:00] Action ends dissatisfaction.
[13:30] Bruce speaks about a client who is struggling with negative self-talk.
[15:55] What’s Dr. Norton’s secret to getting back to center?
[19:35] Bruce believes the reason why we have some great ideas in the shower, is because we’re not surrounded by distractions.
[22:25] What are some of the clues that tell us that we need to find our way back to center?
[27:20] Finding your center is not some New Age thing. It’s important for you and your business.
[30:15] If you can’t find peace -- this stillness -- in you, then you will never truly feel fulfilled.
[34:25] When we’re losing our center, we also begin to lose our discipline to take care of ourselves.
[38:30] The longer we’re away from our center, the hard it becomes to get back to it.
[39:00] Bruce highly recommends that you meditate to keep center.
[41:25] Quality friends can help bring you back on track.
[43:10] Mindfluence challenge of the week.
Mentioned in This Episode:
Free Webinar by Mindfluence Revolution
Email Mindfluence: team@mindfluencerevolution.com
Schedule a free call: www.meetme.so/mindfluencerevolution
Email Dr. Norton: drnorton@mindfluencerevolution.com
Tema Frank is a customer experience & usability pro, the host of the Frank Reactions podcast, and the best-selling author of People Shock. Tema discusses ways leaders can increase their customer experience, especially in such a digital age where every negative comment is visible, and competitors are easily discoverable. Tema also shares the three ingredients to profitability in the digital area, on this week’s episode.
Key Takeaways:
[2:55] Tema discusses the importance of using the human element, with the right technologies, to help our businesses succeed.
[4:50] Why did Tema write the book, People Shock?
[6:45] Your staff can only say sorry, so many times, before people get fed up.
[7:20] Why are overall customer experience ratings dropping?
[8:20] How can leaders improve the customer experience?
[10:00] Don’t rely on customer satisfaction surveys to tell you the complete truth.
[11:50] If you have to play the undercover boss to physically see what’s happening in your company, then do it!
[13:30] What is the number one mistake leaders tend to make when trying to improve the customer experience?
[14:00] What are the three essential ingredients to profitability in the digital area?
[16:00] Grumpy staff will not deliver you great service.
[20:45] Why is it worth investing in these three essential ingredients?
[24:25] If you’ve already lost some customers, how can you win them back?
[27:15] Tema shares an example of a major company screw up, and how they bounced back.
[30:40] How can leaders inspire team members?
[39:05] Mindfluence challenge of the week.
Mentioned in This Episode:
Email Tema: Tema@FrankReactions.com
Free Webinar by Mindfluence Revolution
Email Mindfluence: team@mindfluencerevolution.com
Schedule a free call: www.meetme.so/mindfluencerevolution
Email Dr. Norton: drnorton@mindfluencerevolution.com
Larry Winget, known as “The Pitbull of Personal Development,” is a bestselling author, television personality, social commentator, and speaker. On this week’s episode, Larry dives into his latest book, Grow A Pair. Why does your life suck? All you have to do is look in the mirror. Larry wants to challenge you today to reject victimhood and to take control of your life.
Key Takeaways:
[3:00] What are some of the biggest challenges facing businesses in the next 5 years?
[6:15] People don’t know what they believe in anymore.
[7:10] To get the success we want, we have to reject victimhood.
[8:55] You’re never ‘too good’ to take a job.
[10:00] Larry hates what he does.
[11:10] ‘Passionate’ shouldn’t run your job or your business.
[13:05] Do you want to know why your life sucks? Go to the mirror.
[13:55] How do leaders ‘grow a pair’ in business?
[15:00] If employees cost more than they bring to the table, then you need to fire that employee.
[16:05] The customer is always right, but sometimes they’re not right for you.
[17:00] This is your homework: Get a pen and 3 sheets of paper. Larry explains further.
[18:20] You can’t have it all.
[19:50] Did you know, 43% of Americans spend more than they earn?
[22:20] What are the benefits and side effects of taking the ‘grow a pair’ approach?
[23:30] We must raise above the approval of others.
[25:00] What we think of ourselves really is the only thing that matters.
[25:45] How can we become more valuable to our clients?
[29:00] Why Larry is not a big believer in teamwork.
[30:35] What do employees need to know?
[32:45] Don’t be passionately incompetent.
[33:05] Larry comments about his other written works.
[36:50] Mindfluence challenge of the week.
Mentioned in This Episode:
Larry Winget Facebook Fan Page
Free Webinar by Mindfluence Revolution
Email Mindfluence: team@mindfluencerevolution.com
Schedule a free call: www.meetme.so/mindfluencerevolution
Email Dr. Norton: drnorton@mindfluencerevolution.com
Can't seem to inspire your team and make the impact you truly want as a business leader or professional? Then you certainty want to stay tuned to this week's Mindfluence episode and challenge of the week to get a jumpstart on your EQ skills. And no, this is not airy fairy stuff! There is research that backs the importance of EQ in a leader, in a person, and how it improves relationships across all aspects of your life, not just professional.
Key Takeaways:
[1:30] How much do emotions impact business leaders?
[2:30] Emotions drive people and people drive performance.
[3:00] How are you doing with your leadership EQ?
[7:00] You simply cannot underestimate the value of your EQ.
[7:30] Bruce shares a personal story that speaks to why EQ is so important.
[16:00] Research has confirmed that emotionally intelligent leaders are more effective.
[18:20] This is not airy fairy stuff.
[20:35] Emotional intelligence is more important than intellectual intelligence and experience.
[20:55] Bruce explains why he loves to watch Shark Tank...for its scientific value. [23:50] Of the leaders with high EQ, 92% created positive workplace climate.
[25:00] Why is your company culture not wonderful? It's because of this EQ factor.
[27:25] The 5 different areas of emotional intelligence.
[29:15] Treat others the way they want to be treated.
[33:40] It all begins at self-awareness.
[35:35] The second step is self-regulation, which also happens to be Dr. Norton's lowest score.
[37:50] The next level is motivation.
[39:00] The fourth level is empathy.
[39:10] The final level is social skills.
[40:00] Pay more attention to your feelings on a daily basis.
[44:00] Pay more attention to your body language as well.
[45:10] Can't seem to inspire your team? Your emotional intelligence is related to that.
[46:00] People know when you're faking it.
[48:00] Mindfluence challenge of the week.
Mentioned in This Episode:
The Business Case for Emotional Intelligence
Free Webinar by Mindfluence Revolution
Email Mindfluence: team@mindfluencerevolution.com
Schedule a free call: www.meetme.so/mindfluencerevolution
Email Dr. Norton: drnorton@mindfluencerevolution.com